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MSrussell
New Contributor
New Contributor

Nbn

Nbn is dropping in and out
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Aman_YC
Moderator
Moderator

Re: Nbn

Hi @MSrussell - we’re sorry to hear that you may be experiencing some issues with your service. We recommend keeping across our Network Status page here → https://www.optus.com.au/about/network/service-status, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.

There’s a range of troubleshooting steps that may help with internet faults → https://www.optus.com.au/for-you/support/answer?id=1390,  


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.