Hi @MSrussell - we’re sorry to hear that you may be experiencing some issues with your service. We recommend keeping across our Network Status page here → https://www.optus.com.au/about/network/service-status, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.
There’s a range of troubleshooting steps that may help with internet faults → https://www.optus.com.au/for-you/support/answer?id=1390,
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.