Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor
New Contributor


Nbn is dropping in and out
0 Kudos
1 Reply

Re: Nbn

Hi @MSrussell - we’re sorry to hear that you may be experiencing some issues with your service. We recommend keeping across our Network Status page here →, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective fault ticket, and then selecting “Log a fault”.

There’s a range of troubleshooting steps that may help with internet faults →,  

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.