I have recently switched over to NBN with you guys and I am not getting the speeds promised i was with telstra and I was getting at minimum 80 i barely get 30 with you guys, my contract stats that I would get speed pack 3 which should see me get minimum 90.
Can you run checks on the phone line from your end please and get back to me asap
What connection are you on, FTTP, FTTN, HFC etc? Assume you mean you are on 100/40 Tier 5? What modem are you running? Are you running your speed tests on a pc over ethernet, on a mobile device via wifi etc?