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Chrismcdermott8
New Contributor
New Contributor

Nbn

I have recently switched over to NBN with you guys and I am not getting the speeds promised i was with telstra and I was getting at minimum 80 i barely get 30 with you guys, my contract stats that I would get speed pack 3 which should see me get minimum 90.

Can you run checks on the phone line from your end please and get back to me asap 

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JordanOptus
RetiredModerator
RetiredModerator

Re: Nbn

Hey @Chrismcdermott8, try running through some of the troubleshooting here when first. If nothing there changes anything it'd be best to have a chat with the Tech guys when you get a chance. You can also reach them on 13 13 44.

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sharpeidog
New Contributor
New Contributor

Re: Nbn

Gday.

What connection are you on, FTTP, FTTN, HFC etc? Assume you mean you are on 100/40 Tier 5? What modem are you running? Are you running your speed tests on a pc over ethernet, on a mobile device via wifi etc?

 

Cheers....

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