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Nbn

My NBN is not working therefore I have no internet or phone
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Re: Nbn

Hello @Angela_stav

Sorry to hear that the NBN isn't working, 

I would suggest doing some troubleshooting to see if the issue can be resolved from your end

Remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern.

If restarting your modem didn’t work, please follow the full instructions in This Article

I can appreciate that you're wanting to get online ASAP and we do have some support measures in place for the interim, you can find these on our Coronavirus Support page. 

If the troubleshooting doesn't get you connected, I recommend getting in touch with our team on Messenger so we can take a look. 

Please note, our Messaging team are currently experiencing delays 

Ask to speak to a human, then leave your full name and the information about the issue in the messenger window 

Stay safe, and I hope we can get your connection up and running soon 

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Re: Nbn

Hi I have turned everything off then turn back on numerous times. The light are still flashing 2 green 2 blue lights. This is getting beyond a joke as team members are doing nothing to actually help my situation. This is day 3 and still nothing, can’t even use the fetch box, so what am I actually paying for?
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Re: Nbn

How can you speak to a human, when you call you are on hold for hours then finally get through only to get a recorded message saying we are experiencing technical issues call back later. This whole situation is so frustrating! As I feel all the contact messages are genetic messages!
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