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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Pumpkin
New Contributor

Nbn still not connected after 24 hours

Hi I had a tech out yesterday morning 24 hours ago. He told me I will be connected in 15 mins. Now 24 hours later still no connection. I have spoken with people on live chat and all they keep telling me it is with the backend and can take another 24 to 48 hours. This is redicouls as i have already waited 24 hours so far and still no internet. I am so unsatisfied with the service I have been given. How hard is it to connect someone to the nbn. I am about to look for another provider if I am not connected with in 4 hours from now and no one will help me all I get is the message it is marked as urgent and please wait 24 to 48 hours. Please help

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Online Community Manager
Online Community Manager

Re: Nbn still not connected after 24 hours

Hmm, it's really hard to say without taking a closer look.


I'm happy to check what's holding up the activation.

 

Can you send us a private message?

 

I'll need your full name, DOB and account number.


If you don't have the account number, the landline number or username is fine. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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