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Chop
Occasional Contributor
Occasional Contributor

Nbn outages/dropouts

I live in Mclaren Vale South Australia and for the last 3 nights around 10 pm our Nbn has stopped working.  The smart TV is hard wired  wont work and the wifi aswell. Are there any problems in the area? This is the 3rd night now.

 

Chop

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5 Replies
AlexRH
RetiredModerator
RetiredModerator

Re: Nbn outages/dropouts

Hey there @Chop, I'm not seeing anything reported here.

 

Is everything back up and running now? If not, it may be individual. I'd recommend running through some of our troubleshooting steps here to rule out any basic factors that might be impacting your connection.

 

If this doesn't help, please let us know and we can take a look into it for you. 


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petergdownload
Honoured Contributor
Honoured Contributor

Re: Nbn outages/dropouts

Hi @Chop,

 

Can you try a hardwired connection to a PC. Run some speed tests between 9:30 - 10:30. Log into the modem (192.168.0.1?) and see if it shows its connected.

 

When it happens, you can also contact Optus on LiveChat (use the mobile app)  and request they run a diagnostic on their end to confirm if your connection is actually down.

 

Peter Gillespie 

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Michael1984
New Contributor
New Contributor

Re: Nbn outages/dropouts

Same has happened to me this month in West lakes

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Sportsmum75
New Contributor
New Contributor

Re: Nbn outages/dropouts

I’ve been having lots of dropouts since Optus replaced my modem.  Really frustrating.  Any ideas on how to stop these happening? Also I have a black modem am I able to purchase a different one and if yes, which one and where from?

 

Thanks

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GuyCS
Moderator
Moderator

Re: Nbn outages/dropouts

Hey @Sportsmum75 - you're more than welcome to purchase your own modem (usually sold at electronic or computer stores), but we generally recommend using an Optus-supplied modem so that we can troubleshoot effectively if you run in to trouble later down the track.

 

That being said, drop-outs could be related to a weak/interrupted WiFi signal, or the line connection itself. Can you please shoot me a private message with the following info:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:

 

We'll check out your connection on our end and try to isolate the issue. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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