I live in Mclaren Vale South Australia and for the last 3 nights around 10 pm our Nbn has stopped working. The smart TV is hard wired wont work and the wifi aswell. Are there any problems in the area? This is the 3rd night now.
Is everything back up and running now? If not, it may be individual. I'd recommend running through some of our troubleshooting steps here to rule out any basic factors that might be impacting your connection.
If this doesn't help, please let us know and we can take a look into it for you.
Can you try a hardwired connection to a PC. Run some speed tests between 9:30 - 10:30. Log into the modem (192.168.0.1?) and see if it shows its connected.
When it happens, you can also contact Optus on LiveChat (use the mobile app) and request they run a diagnostic on their end to confirm if your connection is actually down.
I’ve been having lots of dropouts since Optus replaced my modem. Really frustrating. Any ideas on how to stop these happening? Also I have a black modem am I able to purchase a different one and if yes, which one and where from?
Hey @Sportsmum75 - you're more than welcome to purchase your own modem (usually sold at electronic or computer stores), but we generally recommend using an Optus-supplied modem so that we can troubleshoot effectively if you run in to trouble later down the track.
That being said, drop-outs could be related to a weak/interrupted WiFi signal, or the line connection itself. Can you please shoot me a private message with the following info:
Are you the primary account holder: Y/N
Date of birth:
We'll check out your connection on our end and try to isolate the issue.