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New Contributor Katrina36
New Contributor

Nbn not connecting

Hi,

I am here as my last resort. Haven't had a great time through messenger and my mobile phone just won't take live chat. My nbn connection has been down since 5pm yesterday and all I want to know is why and whether it can be fixed. My date of birth is the 26/06/1954. I would really like some help on this issue, as at the moment I am choking up a lot of mobile data trying to find out what is going on with my nbn connection. 

 

- Katrina 

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Trusted Contributor
Trusted Contributor

Re: Nbn not connecting

You should buy a wifi adapter for your PC, so you can get online through your phone, next time this happens.

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Frequent Contributor
Frequent Contributor

Re: Nbn not connecting

Katrina...go to your nearest Optus store and see if they will help you.  I know that the chat service is a bugger to use on your mobile and trying to use the phone menu system is also really daunting.  So dealing with a real human being will probably be better for you.  You can find your nearest store here:

http://www.optus.com.au/shop/stores

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