Sorry to hear of your issues getting through to Live Chat. Unfortunately this down sound like something that Tech Support will need to investigate. Agents are available 24/7 so please continue to try and connect here.
I can also send through a referral to Case Management but this may take 3-5 business days to be received. Feel free to send me your account number, full name and DOB in a private message if you would like me to organise this.
