Certainly not what you want to be dealing with @SUNNY27. We can follow up on the NBN appointment and see what's going on with that. We'd be happy to organise another appointment as soon as possible for you. If you're able to reach out to us on the My Optus App we'll get that organised ASAP.
With the Mobile network have you been able to check our Network Status page for any reported issues in your area? If nothing is reported we have a range of
troubleshooting options available for testing to see if that helps improve the service. If still no luck let us know via the app and we'll follow up.
If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.