My NBN was reconnected the following morning, but still has issues. My neighbor, also with Optus NBN, also has issues. The tech person still has not arrived, it is 4:45pm. Think it has been called off after a call from Optus case manager on Sunday morning asking if my NBN was working at the time. Which at that time it was. Am still waiting for the internet assistance kit also. Not sure how that is going to help long term without extra costs to my already $90 plan.....
Did they end up turning up?
If there is still a bit of a run around, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details and they should be able to reach out to the case manager to find out what's happening.
I connected to the NBN as soon as it was available. It hummed along nicely till recently. I am only getting half the speed I pay for It has been constantly dropping out since August this year and despite moaning and groaning to the support people little has changed.
A Royal Commission into the NBN and the service providers I say!
I have still got issues with the NBN dropping out, and still no technician to the premises has been deemed necessary. Twice they were arranged, twice I waited around a whole day, twice a no show, but an sms saying the service was now ok and to use as normal. I recorded a UK soccer match on Optus sports overnight Friday night, it was incomplete, obviously due to another dropout. So the last half hour of the match was missing. Deleted the recording in disgust. No point in recording anything. No point in calling Optus either, it is working at the moment.unhappy customer!
Very disappointing to hear that. From here I can only really confirm my previous response to reach out to the team to be put in touch with your case manager to advise you're not satisfied with the situation. If Social Media isn't an option, please Message Us here.