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Nbn Outage Chapel Hill 4069

Hi,

Our service has been down since Monday 26/2/18 (Chapel Hill, 4069). Its now Wednesday.

Whats going on????

The network status page says "under investigation", why hasn't that happened yet???

Whats the ETA on a fix????

Thanks.

Tony.

PS. Did try to call. The automated message didn't help and the human I eventually spoke to wasn't much better. They mentioned it was for upgrades. Which suggests that this must have been planned!!!! So whats the plan for when this gets fixed???

 

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Re: Nbn Outage Chapel Hill 4069

Service still down at the moment (7th day). Was supposed to be back up today.

 

Did get a vague sms yesterday saying that NBNCo advised the repair/upgrade requires 'complex repairs'. I can only assume that means no service for another week. No updated ETA on when service will be restored.   

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Re: Nbn Outage Chapel Hill 4069

Does anyone know where I can get an email address to send a formal complaint?

Thanks

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Re: Nbn Outage Chapel Hill 4069

Hey @tony4069 - thanks for reaching out. I've looked and theres a number of different faults impacting the area at the moment. It appears theres also a power outage impacting the NBN network. I've pushed for an ETA however it appears they don't have one at the moment. If you're wanting to submit a formal complaint, one can be done so here. Terribly sorry for the downtime. We can appreciate this has been going on for quite some time. 


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