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NPN Phone not working

I received a replacement Sagemcom 3864V3 router.  

The internet is working fine, but the phone is not.


The management console shows:

Phone1: Disabled
Phone2: Disabled

The Phone status light on the router is off.


What are the possible causes for this fault?

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Re: NPN Phone not working

Hey sorry to hear of the issues. Set up guides are available here, but if you have tried these steps and it's still not working, best to jump into Live Chat with Tech Support so they can make sure everything is set up correctly on our end.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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