Hey sorry to hear of the issues. Set up guides are available here, but if you have tried these steps and it's still not working, best to jump into Live Chat with Tech Support so they can make sure everything is set up correctly on our end.
__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button