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Occasional Contributor
Occasional Contributor

NBN50 upload speed terrible

Have Optus NBN50 plan. Download speed is around 25-30 on daytime and 15-20 on night time. It is bad but still OK for me to use. However the upload speed is really terrible. It is listed that the upload speed is 20Mbps, but I never have upload speed more than 1Mbps, no matter it is daytime or night time. Have contacted Optus multiple times but never gave any solution. Have another 3 months then my contract will complete. Will definitely change to another reliable provider.

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RetiredModerator
RetiredModerator

Re: NBN50 upload speed terrible

Hi @KevinShen, sorry to hear about the troubles with your service. This certainly does sound concerning! When you've spoken to our tech team on 131344 or chatted with them live here  have you been provided any fault reference or PR numbers we can investigate? I've also gone ahead and attached some troubleshooting information for your connection here.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: NBN50 upload speed terrible

They asked something and told me it was all normal. And every time they told me it is normal that the speed can go down. The problem has lasted for around 20 months and I never got any solution. I have given up and just wait until my 2 years contract end then I can change to a better service provider.

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RetiredModerator
RetiredModerator

Re: NBN50 upload speed terrible

We can raise a fault ticket for our Case Management team to investigate. Given that you're on NBN you may encounter the same issues regardless of ISP but if necessary we can request an NBN technician investigate further.

 

Please feel free to send me a private message with the below information so I can check this for you.


Full Name:
DOB:
Account Number:
Are You The Primary Account Holder: Yes/No


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: NBN50 upload speed terrible

It has been so long till now and no contact from optus. Still have terrible speed. I do not think I can trust optus anymore.

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Online Community Manager
Online Community Manager

Re: NBN50 upload speed terrible

@KevinShen, I've checked out your interaction history.

 

One of our moderators had promised to organise a call back. That was several weeks back.


You never heard back after the conversation you had with us?

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Occasional Contributor
Occasional Contributor

Re: NBN50 upload speed terrible

Someone sent me a private message saying he/she will give me a call or send me an email. But till now, no call , no email. 

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RetiredModerator
RetiredModerator

Re: NBN50 upload speed terrible

Hey @KevinShen, I've just sent through a private message.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor
Contributor

Re: NBN50 upload speed terrible

I've only been on Optus NBN 50 Mbps plan for half a day and the best speed trying with half a dozen speed testers max download has been 29 Mbps and upload 4 mbps.

Definitely not the speeds that I am paying for, and that is with FTTC

Like so many here on this Forum I am just waiting for my 2 years up and I'm outa here.

 

What is the crowd's favourite or best speed tester here.

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Frequent Contributor
Frequent Contributor

Re: NBN50 upload speed terrible

Ah, it's not great to hear about the issues you've been having here, @helmie. If you could please send us a PM with some speed test results using our official testing site here, along with your full name, DOB and account or service number, we'd be happy to take a closer look into this from our end for you to ensure that the service is provisioned correctly on our end. 

 

In the interim, I'd recommend checking our Network Status page to ensure there are no identified faults or planned works that could be affecting your services. Alternatively, you can chat to our Tech Support team directly and in real time here


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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