Hey @Mimi58, really sorry for the late reply and your NBN slow speeds. How is the connection now? Did you get a chance to chat with someone in this regards since posting? With regards to speed it depends on various factors. I would suggest to try some →basic troubleshooting first and see how you go. Also have you done any → speed test to confirm what speeds you are getting? If the issue still exists then you need to raise it with Tech Support on 131344 (open 24x7) to investigate further.