Hi, I was just wondering if anyone else had troubled with setting up there NBN modem? I can’t seem to get internet even though the WiFi symbol comes up the top but I know it doesn’t work as when my data is turned off I can’t no internet connection. Any helpers? 🙂
Hi @meegs, thanks for reaching out 🙂
We can definitely try and help out with this one. Wi-Fi is simply a means to access the internet; we'd still need to ensure that the required work has been done on both the NBN end and Optus end.
Is your modem plugged into a separate device such as an NBN connection box or is it plugged into a regular old telephone socket? Are you able to confirm which lights are flashing on the modem? Also let us know if they're static or solid. Any further info you can provide would be great.