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Occasional Contributor Raramouse
Occasional Contributor

NBN weak

For near 6 weeks our Wi-Fi has been struggling to connect to 1 device, and has little mbs sometimes nil. My partner holds the account which is unlimited yet he had to pay >$40 excess on his mobile phone bill due to data use. This is ridiculous. Meanwhile I am lucky if I can connect. This occurs every day at all times.

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8 Replies
Trusted Contributor
Trusted Contributor

Re: NBN weak

You either get a new modem/router or add a better one into the system, and turn the Optus one off.

 

There is a list of NBN compatible modems you can buy yourself.

Occasional Contributor Raramouse
Occasional Contributor

Re: NBN weak

Really?

I have to purchase a modem myself? This is silly. It worked ok until recently

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Moderator Shauna
Moderator

Re: NBN weak

Hi @Raramouse - I've just replied to your other thread. 


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Honoured Contributor
Honoured Contributor

Re: NBN weak

Just to clarify this has nothing to do with the NBN. That appears to be working 100% This is just a faulty modem. Optus should replace that for you free of charge on request (and they're legally obligated to)

 

Peter Gillespie

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Crowd Champion SillyGogo
Crowd Champion

Re: NBN weak

have you tried the good old "modem reset"?


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Occasional Contributor Raramouse
Occasional Contributor

Re: NBN weak

Yeah I was worried it may be faulty.

Issue was sorted 2 weeks ago thru support chat explaining to change the channel settings in Wi-Fi account. But this week back to problematic connection and a speed test app unable to measure speed...

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Occasional Contributor Raramouse
Occasional Contributor

Re: NBN weak

Yes ofc

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Crowd Champion SillyGogo
Crowd Champion

Re: NBN weak

Oh no, 

 

Are there many other wifi networks in your neighbourhood, if yes then try different WiFi channels. Maybe consider a different modem on the 5ghz range for more channels and less interference. How many devices do you have on your WiFi network? Connect as many devices as possible on the wire network to free up bandwidth for WiFi only devices. 

 

With the weak WiFi is it in all devices? Have you updated any WiFi driver lately? Sometime a new device driver could cause the issue. 

 

 

 


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