For 24/7 support message our team of experts via the My Optus app.
Just confirming...
Is a period between installation of NBN and operation of NBN of 24-48hrs without access to phone and internet standard installation process
Hey there, it would really depend on a few variables like your service type, order date or if there's any unforeseen hiccups in the activation process.
Your broadband connection will activate and then the phone portion of your service activates 24 hours later.
If you do need a hand, please get in touch with our Activation crew here so we can help out.