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NBN telephone number

The 25 of Oct (2018) I was connected to nbn.

I noticed that they have given me a different telephone number than the one I had previously.

- First contact with support they tell me it is going to be done, they will call my mobile when done....never call back

-26 Oct contact support same story ... never call back

- 29 Oct same thing....

- 30 Oct she told me is pending to be activated but she had to confirm with the right person and will call me back, Guest what she never did it.

Did Optus really care about there customers?????????




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Re: NBN telephone number

Hey @tartuffe - thanks for the post.


Can appreciate this is frustrating, however we may be able to amend this. 


Can you please confirm both numbers, your full name and DOB via PM? 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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