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New Contributor Tom76
New Contributor

NBN technician didn’t turn up

So I recently moved house and arranged for my broadband and phone line to be relocated. The NBN technician did not turn up. Went on to Optus chat to find out what’s going on. Apparently the technician did a line test from the main exchange box and there was a technical issue and couldn’t complete the installation. They (NBN) asked Optus to submit a new order so they can activate from a different exchange box.  Person on Optus chat have said I would have to make this request and I would have to place the new order in 48hours.... seems a bit ridiculous that I have to place the new order and it can’t just be done by Optus...

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Online Community Manager
Online Community Manager

Re: NBN technician didn’t turn up

Hi Tom76,


That does seem like a bit of a hassle, likely to be a product of Optus needing to work with NBN and their installation procedures.

It looks like that timeframe has now passed, was there any issue placing a new order?

Please let us know if you need assistance with anything further.


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