Searching...
Reply
Highlighted
Accepted Solution

NBN technician didn't turn up

pulley

NBN technician was supposed to turn up today.  Has anybody else had problems with getting connected?

Solution

Re: NBN technician didn't turn up

Jeneral__Pain

Sadly the NBNCo technician failing to attend is quite common, and sadly Optus often doesn't know until you either call up and complain or NBNCo notify them of the missed appointment. There was significant discussion with the ACCC about penalising NBNCo for missed appointments (since there are so many).

 

You'll need to Live Chat (www.optus.com.au/livechat) or call them on 133 937 to get it picked up by Activations who can then ask NBNCo to reschedule the appointment.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
Post a Reply
Top Contributors
103 Kudos
37 Kudos
31 Kudos
12 Kudos
12 Kudos