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2019-06-03 06:01 PM
NBN technician was supposed to turn up today. Has anybody else had problems with getting connected?
Solved! Solved: Go to Solution.
2019-06-03 06:24 PM
Sadly the NBNCo technician failing to attend is quite common, and sadly Optus often doesn't know until you either call up and complain or NBNCo notify them of the missed appointment. There was significant discussion with the ACCC about penalising NBNCo for missed appointments (since there are so many).
You'll need to Live Chat (www.optus.com.au/livechat) or call them on 133 937 to get it picked up by Activations who can then ask NBNCo to reschedule the appointment.