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New Contributor
New Contributor

NBN slow speeds and drop outs

Recent install NBN in Burwood, VIC.  Consistently slowing to a crawl and dropping out entirely.  Never had an issue with previous Optus internet connection for almost a decade.  Quality of this product is 1/10.  Anybody have any success in resolving this or best to go elsewhere?  The process of moving to NBN itself was around 90 days and a total debacle from start to finish. 

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Online Community Manager
Online Community Manager

Re: NBN slow speeds and drop outs

Not good to hear, alphax.


There are no reported network issues at that location.


Please see our help and support page NBN Slow Speed/Dropouts for some troubleshooting tips, if still needed please contact Optus technical support directly for further assistance.


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Re: NBN slow speeds and drop outs

Thanks for the reply.  Have tried all the troubleshooting I can, tech coming on Friday afternoon now. 

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Online Community Manager
Online Community Manager

Re: NBN slow speeds and drop outs

No worries, the tech visit should certainly lead to the resolution then.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
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Re: NBN slow speeds and drop outs

Yes all imploding again. I pay $80 a month for an unlimited NBN plan and have had intermittent access over the past few days... comes on for a few minutes and then disconnects. So much for a premium service. At least I can hot spot to my Telstra phone. Will be definitely moving on from Optus once this mess is over. 

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