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alphax
New Contributor
New Contributor

NBN slow speeds and drop outs

Recent install NBN in Burwood, VIC.  Consistently slowing to a crawl and dropping out entirely.  Never had an issue with previous Optus internet connection for almost a decade.  Quality of this product is 1/10.  Anybody have any success in resolving this or best to go elsewhere?  The process of moving to NBN itself was around 90 days and a total debacle from start to finish. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: NBN slow speeds and drop outs

Not good to hear, alphax.


There are no reported network issues at that location.


Please see our help and support page NBN Slow Speed/Dropouts for some troubleshooting tips, if still needed please contact Optus technical support directly for further assistance.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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alphax
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Re: NBN slow speeds and drop outs

Thanks for the reply.  Have tried all the troubleshooting I can, tech coming on Friday afternoon now. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: NBN slow speeds and drop outs

No worries, the tech visit should certainly lead to the resolution then.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Sewings
Occasional Contributor
Occasional Contributor

Re: NBN slow speeds and drop outs

Yes all imploding again. I pay $80 a month for an unlimited NBN plan and have had intermittent access over the past few days... comes on for a few minutes and then disconnects. So much for a premium service. At least I can hot spot to my Telstra phone. Will be definitely moving on from Optus once this mess is over. 

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