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New Contributor
New Contributor

NBN online light flashing - no internet

ARRIS CM8200 top 3 lights are working the online light is flashing. Sometimes the online light disappears and the upstream light flashes.
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Online Community Manager
Online Community Manager

Re: NBN online light flashing - no internet

If there's an issue with the NTD (Arris modem), it's more than likely an issue on the NBN network or a device fault.


I'd really suggest messaging us directly.


The team will go in and run a remote diagnostic on the Arris modem. Based on the test results, NBN will prompt us to either:


. Raise an appointment for a field technician to go out,

. Remotely restore the service from their side

. Determine whether the issue is Optus related





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