Depending on the duration of the fault, a prorata credit may be applicable to cover for the downtime experienced on your service.
Please note that we are unable to look into account details on Yes Crowd. We would recommend contacting our Customer Care teams via the My Optus app for our teams to securely confirm your details and review your account for you.
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The NBN is a best efforts service. If you want compensation for outages then there are commercial SLA products available (that cost a lot more than $90 a month). Are you looking for $3.75 compensation?