Hi there DanV,
It can be found here.
However as you have a specific issue I would suggest if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu.
Please also see our help and support article: Slow Speeds/Dropouts: NBN Troubleshooting
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