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DanV
New Contributor
New Contributor

NBN issues and customer support email

Does optus not have a customer service email? I have been having NBN connectivity issues for the last few weeks (constant dropouts) and for the life of me I cant find an address to email 

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Ray_YC
Online Community Manager
Online Community Manager

Re: NBN issues and customer support email

Hi there DanV,


It can be found here.


However as you have a specific issue I would suggest if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 


Please also see our help and support article: Slow Speeds/Dropouts: NBN Troubleshooting

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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