cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Israr
New Contributor
New Contributor

NBN installed but no Wifi Modem provided

Hi,

After a struggle of 1 month i was able to get NBN installation. The NBN technician came and install their modem. However i have not received the optus wifi modem. When i checked it seem there is missing unit 1 in my address.. I informed about the sale person at the time of installation. No one seem to help and resolve the issue. Can any one advise whether i should by a wifi modem .. if yes  which will work. My unit is not very big so wifi courage would not be a big issue. 

 

Thanks

0 Kudos
Reply
2 Replies
Dan_C
Online Community Manager
Online Community Manager

Re: NBN installed but no Wifi Modem provided

Hi @Israr, we did receive communication stating that the Sagemcom F@st 3864V3 with AC is currently on back-order.

 

I'm unsure of the exact shipment date at this stage.

 

I might be able to arrange a non-AC version for you (as an interim solution).

 

If that's of any interest, PM us with your account details. We need your full name, DOB and account number. 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: NBN installed but no Wifi Modem provided

If you still need a hand with this and if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.

Let us know how you go.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply