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New Contributor Nixeohp
New Contributor

NBN installed, Optus not activated yet

NBN installed a week ago - Optus haven’t activated so internet signal present but no phone or internet. Call centre guaranteed it would be activated yesterday - that didn’t happen. Called again today - still nothing. I’d just like an honest answer from Optus eg you are number 999 in a queue of 1000 & I can stop wasting time each day. Any ideas how to find out exactly what the problem with activation is & when it might happen? Thanks in advance

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8 Replies
Frequent Contributor
Frequent Contributor

Re: Optus activation

Hey Darls, What number did you dial? Heres NBNs Tech Support number: 131 344, they are open 24/7. Or you can try calling calling 133 937 for the Premium Services Team who should be able to help or direct you in the right light. 

Oh, one more number you can try is preactivations on 1300 739 402.

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New Contributor Nixeohp
New Contributor

Re: Optus activation

Thanks but Optus preactivation are the problem. 5 calls 5 different excuses, + promises they haven’t kept eg activation will happen today (4 days ago) depending on the country the call centre is based in. 

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Online Community Manager
Online Community Manager

Re: Optus activation

Hi there Nixieohp,


Just checking in to see if this has since been resolved?

If not, please let us know and if you have any fault or reference numbers be sure to mention those so we can do our best to follow up what's going on with this one.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Nixeohp
New Contributor

Re: Optus activation

Thanks -11 days & 6 calls, it’s resolved

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Online Community Manager
Online Community Manager

Re: Optus activation

Good news! 🙂 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
New Contributor MsJones88
New Contributor

Re: Optus activation

Do you know how they resolved it?

 

We have been through issue after issue with our relocation for a month now and today it’s supposed to be solved but the modem isn’t detecting any internet (again)

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Contributor MikeP
Contributor

Re: Optus activation

Hello,

 

If it's of any help - I had a similar issue after installation (mode & router working, physical connections good, no internet detected) and after many calls to Optus support a tech was booked to take a look on site. He discovered that a static ip address had been allocated during the set up and communication between the modem and Optus could not be established. He called Optus, the address was changed and internet was connected. This took a month.

Online Community Manager
Online Community Manager

Re: Optus activation

That's really good to know, thanks for the post MikeP!


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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