Accepted Solution

NBN installation


I chnged my ADSL2 conection to NBN few weeks ago and technician came today to install the nbn box but first thing he asked was where is nbn box outside the house, my understanding with Optus installation was technician to conect cable from street to the house, but it did not happen. Does this happen to all the customer changing to NBN?


Re: NBN installation


Hey there,


In some instances, depending on the type of NBN connection you're being connected to, physical NBN hardware needs to be installed by an NBN technician prior to Optus being able to connect you.


It's best to chat directly with Optus to understand how this needs to be solved in your instance.


Let us know how you go!



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