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NBN has taken a turn for the worse over the past 2 months

[ Edited ]
NBNogood

- Dropouts

- Unable to browse

- Unable to keep a stable remote work connection

- XBOX unplayable, lagging, dropping out

 

Optus support over the last 3 calls (totalling over 4 hours of waiting) notes that there is 'congestion' at the time.

Nothing reported on outages pages. I get told that my 'mobile number has been added to the tracker'; no messages, nothing.

Advised to turn off wifi to get a better connection - comedy gold.

 

Victoria, 3030, Hoppers Crossing.

 

GET YOUR ACT TOGETHER OPTUS, I am paying for 100/40 and this is the service you provide:

Screen Shot 2017-03-05 at 8.11.50 pm.png

Re: NBN has taken a turn for the worse over the past 2 months

[ Edited ]
rcarde

Same deal as everyone else on Optus NBN - FTTP, FTTN or HFC (god help them!).

 

Just read all the other posts about really slow speeds, especailly in peak time.

 

The only solution appears to be to get out of contract and move to another provider.  Optus have no intentions of fixing it by the sounds of it.  Not in a hurry anyway.

 

I suspect they are waiting for the new discounted pricing to come into effect from June 2017.

http://www.computerworld.com.au/article/614441/nbn-revamps-pricing-again-offering-individual-discoun...

 

http://www.nbnco.com.au/content/dam/nbnco2/documents/sfaa-cvc-dimension-based-discount-notice_effect...

 

 

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Re: NBN has taken a turn for the worse over the past 2 months

Shae

Really sorry to hear about the issues with the speeds @NBNogood Smiley Sad If the team have advised of peak time slows for the service and added you to the upgrades tracker, once there is an upgrade scheduled for the service, you'll receive an SMS with the timeframe for this to occur. Can I ask if the team has advised you of your options for the service going forward?

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