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NBN frequent dropouts

Shamail

I have taken a new Optus connection. I have received my first bill for the Optus connection but there isn’t a thing working there some problem with nbn connectiOn at my place. The maximum time Optus service can run without interruption is 20 minutes. And there too many dropouts to use internet. Then there is case for fetch tv which needs uninterrupted internet connection which I don’t have so that doesn’t work. Only thing which is working is landline. I am in second week into my service and when I call them they keep switching my call to one department to other. And then there wait time for everything. After all this I just feel like leaving the Optus but I am under 24 months contrac. Can any I exit contract without paying breaking the contract 

NBN frequent dropouts

Shamail

I have taken a new Optus connection. I have received my first bill for the Optus connection but there isn’t a thing working there some problem with nbn connectiOn at my place. The maximum time Optus service can run without interruption is 20 minutes. And there too many dropouts to use internet. Then there is case for fetch tv which needs uninterrupted internet connection which I don’t have so that doesn’t work. Only thing which is working is landline. I am in second week into my service and when I call them they keep switching my call to one department to other. And then there wait time for everything. After all this I just feel like leaving the Optus but I am under 24 months contrac. Can any I exit contract without paying breaking the contract 

Re: NBN frequent dropouts

SillyGogo

try factory reset your modem a few time to see if you get a more stable connection


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Re: NBN frequent dropouts

Sewings

I had to login to Optus through my Telstra mobile. The NBN through Optus is out of ontrol... I was very happy with ADSL but was forced to move across even though the old copper worked fine for me. Now with NBN my connection is intermittent and constantly drops out... in fact almost useless. I will be writing to the ombudsman for support  in revoking the Optus agreement and also refunding all monthly charges since signing up. If not for my Telstra mibile account I'd have little internet access. 

Re: NBN frequent dropouts

SillyGogo

I hear  you, I too have a great cable internet service with a low monthly cost but have to move to NBN. This is not Optus' policy, it is well i think NBN's policy or the government. 

 

I too was very unhappy with NBN when first connected, when it works its great, but constant drop out and disconnection. After I hard reset my modem about 5-6 times, everything works great. Now I have a stable and fast connection. Maybe give that a try and see if it will help with your connection


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: NBN frequent dropouts

Toomey

Sorry to hear of the on-going issues @Sewings. We may need to raise an escalation with our Case Management team to have your service investigated.

 

Please feel free to send me a private message with your account number, full name and DOB. You can leave it with us and we'll have someone check it out asap.


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