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New Contributor Novatian
New Contributor

NBN faults, drop outs

My NBN installed some weeks ago has been faulty. I tried changing the ethernet cable and at first that did good. But the modem or the line must be faulty, there are drop outs of connection, and the internet light on the modem is then not on. Restarting it helps. Using the on off button.


Do I need a new modem or is there a line fault?

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Trusted Contributor
Trusted Contributor

Re: NBN faults, drop outs

Could you provide more info please?


what technology was used? 


What modem/router?


can you define “a drop out”? 

- internet light goes off

- Sync light flashing

- wifi not working?

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