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NBN dropping out in Bull Creek

I have the NBN installed at my premisis on HFC (6149) since 23/10. Sometimes, my NBN drops out constantly especially when I record Premier League or Champions League matches. 

 

What's the best solution for me to prevent NBN dropouts. 

My plan is

NBN 50/20
SAGEComm modem and ArrisCM8200 connector installed. 

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Online Community Manager
Online Community Manager

Re: NBN dropping out in Bull Creek

Hey there BigVic,


First step would be to check out our online help and support page: NBN Dropouts Troubleshooting


If following all those steps didn't do the trick, there is a link to contact Optus for further help.


With your recordings, I assume this is via Fetch connected with WiFi? Are you able to connect directly to the modem to see if that make's a difference?

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