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NBN dropping out for over a week

internet dropping out for over a week, many calls to optus with no fix, yesrerday they connected me to an NBN tech, he said that he would give the system a boost, not sure what that is but it worked until this afternoon, now back to wifi and internet dropouts as before, I am at a dead end now just cant operate like this, I have a sagemcom 3864V3OP modem, should I just purchase a new modem if so any recommendations on a good replcement one, I am out of contract with optus and considering changing supplier. any advice would be appreciated.

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Re: NBN dropping out for over a week

@bta, more than happy to run a couple of checks from our end.

said that he would give the system a boost, not sure what that is but it worked until this afternoon

 

I'm intersted to see what they've done there. That's a speed boost or a measure put in palce to reduce drop outs?


Depending on the type of NBN connection i.e. Fibre to the node - we can change your line profile from standard to stable.

 

I have a sagemcom 3864V3OP modem, should I just purchase a new modem

 

We might be able to offer you a replacement modem. The most current modem is our Sagemcom F@st 3864V3 with AC. 


Send us a PM with your details. We need your full name, DOB and account number. 

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Re: NBN dropping out for over a week

This is an ongoing issue with optus, if not resolved will Optus consider releasing customers from their contracts as this is a clear case of failure to provide service? 

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Re: NBN dropping out for over a week

Depending on each individual case - we may decide that releasing a customer is the best solution.

 

That's after we've performed the required investigation and haven't been able to come up with a permanent solution to the issue.

 

The majority of these issues can be resolved. 

 

Did you need a hand at all? Happy to help. 

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Re: NBN dropping out for over a week

Hi- other than captuing on video each and everytime I am unable to work or access the internet what other evidence is suitable to be released from this contract.

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Re: NBN dropping out for over a week

I can go in and take a look. 

 

You're welcome to send us a private message.


I'll need your full name, DOB and account number. 

 

 

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