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Gcarwardine
New Contributor
New Contributor

NBN drop outs

Hi everyone,

 

Hoping someone can help (hoping an optus moderator sees this and can help).

 

I've had NBN with optus for a couple of years, I have umlimited with the top speed pack on and have had no problems. Over the last 4-6 weeks my speeds have really vaired from 1mb upto 30-40mb with constant drop outs. 

 

I have called and spoken to the call centre a number of times which have been, to say helpful would be a stretch. I've been told to restart the modem which I do multiple times a day anyway. I have even hard reset the modem. 

 

Thanks

Gareth

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KarCav
Occasional Contributor
Occasional Contributor

Re: NBN drop outs

Any other provider otehr than optus - try Kogan or iiNet. 

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Dan_C
Retired Employee
Retired Employee

Re: NBN drop outs

 

Heya @Gcarwardine, I'm happy to go in and run a couple of checks.

 

Other than rebooting your modem, were you given any other sort of idea of what might be causing the issue i.e.  network capacity/congestion?

 

Send us a private message. I'll need your full name, DOB and account number/username.

 

I'll get back to you as soon as I can. 
 

 

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