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2018-11-08 10:48 PM
I have connected to the Optus NBN on the 17/10/2018. Since the day of the connection, I am experiencing drop out 2 to 3 times a day. I have called the technical support a number of times, they don't offer much of the help and I have replaced the modem as well. Can anyone can help from Optus.
2018-11-09 08:12 AM
What NBN Technology are you using?
2018-11-10 05:53 AM
peter give it a break.
optus rated one of worst for congestion and issues.
only way is out
go find any other isp.
optus trading on its laurels
trouble is it doesntbeven know whats going on.
went to aussie b got line issue diagnosis and help
before setting up
got tri band modem for $135/self configuring
and for $65;pm nbn 50 no contract
2018-11-10 08:21 AM
2-3 dropouts a day sounds like a difficult one to diagnose. Unfortunately most of the NBN and Telco promises are about speed so itsit's h to get a benchmark of what dropout rate is acceptable.
You've done the right first steps so I'd suggest asking Optus to send out a NBN tech to investigate on site.
@SteveGee, ABB definitely have a service model that IMO all rsps would do well to copy. Staff are not only knowledgeable and empowered to impliment solutions but they also take proper ownership over resolving a problem.
However sometime leaving Optus may not be possible or desirable. I reckon there's still a good chance this can be fixed at Optus.
2018-11-14 09:44 PM
The dropouts only happens in the morning once, and at night once??????
2018-11-15 09:00 AM
That does sound very specific. Are you able to get it down to a specific 30 minute window? Is it every night?
Anything in the house happen regularly around then?
If you can tell Optus a specific timeframe then they can tell NBN and I'd say they have a good chance of finding a cause.