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2017-12-14 01:47 AM
I signed up with Optus NBN earlier this year on the 100/40 plan. Not only that I have never received this speed, the maximum speed on a good day would be topped at 30MBit/20MBit. Tonight, it has dropped out completely for the last 5 hours, and I have lost count how many times that I have experienced lengthy internet dropped out this month.
Optus, just because I stop calling your complain team, it does not mean my problem has been resolved. It only meant that I have better things to do than being put on hold for more than 45 minutes each time I call. Maybe the only sensible thing that I could do is to make a formal complaint to the Telecommunications Ombudsmen.
2017-12-14 08:03 AM
Same here, since around 3 pm Thursday, they are sending a new modem wich will probably take 2 to 3 days to get here. Instead of checking the equipment at the node optus is optusing to inconvenience the customer. They qill still want to charge the monthly fee regrdless hey! Theres no competency any more just money making schemes!