I need help with my order, the installer came out could not do the install and left where are we at it has been 4 days with no communication by Optus very very poor service.
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Just a heads up Harlie as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details mentioning you’re unable to use the My Optus app.