I swapped to NBN in March and two weeks later I come home to it not working. The modem has lights on, I can connect to wifi but there is no service. i have reset the modem, checked all the lines and the wall outlet.
Unfortunately my services (mobile & NBN) aren’t shown on my Optus app. When I try the user name on my statement the error message says to call. This means I can’t use the Optus messaging service.
As a healthcare worker I’m not always home to call when the lines are open. When I got through I could log a fault, which is reported to be fixed.
Im concerned a tech took my NBN port at the mdf and set up someone else but can’t contact anyone to progress this.