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NBN cut out & unable to use Optus app

I swapped to NBN in March and two weeks later I come home to it not working. The modem has lights on, I can connect to wifi but there is no service. i have reset the modem, checked all the lines and the wall outlet. 

Unfortunately my services (mobile & NBN) aren’t shown on my Optus app. When I try the user name on my statement the error message says to call. This means I can’t use the Optus messaging service. 

As a healthcare worker I’m not always home to call when the lines are open. When I got through I could log a fault, which is reported to be fixed. 

Im concerned a tech took my NBN port at the mdf and set up someone else but can’t contact anyone to progress this. 

Any thoughts out there

all help welcome

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