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Occasional Contributor
Occasional Contributor

NBN connection

I was on Optus cable and switched to optus NBN HFC in April this year. I just received a letter from Optus saying that I have switched to another nbn provider and contact Optus to cancel Optus cable account.

What is going on ?

Can someone please help ?

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1 Reply
Online Community Manager
Online Community Manager

Re: NBN connection

Hi @alin

It sounds like something that was sent through in error. Are you receiving more than one bill from Optus? 

The Cable service must be showing as active as active on our sided, or your contact details simply haven't been removed from our distribution list. Potentially, we could have outdated information on our mailing list. 

Best to get in touch with our billing team and confirm that the service is not still being billed for. You can chat to us over Messenger or send your details through to our Social Media service team. You can find them on Facebook or Twitter

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