NBN connection


I just upgrade my service to NBN and the connection is terrible, the internet is very weak and it disconnected many times in a day i cant use anything properly. 

Please let me know how I can contact the support inmmediately for it .

Re: NBN connection


Phone Optus, or use LIVECHAT on this site (24/7) to talk to customer service. You might need them to organise a tech to look at your line.


Also run some speed tests at different times of the day to see what connections you are getting.




Peter Gillespie

Re: NBN connection


Can u give me the Optus number the one I can talk direct to the supporters and the live chat i cant connect the live chat bc no suppoters are free there.

Re: NBN connection


Sorry no one has been able to get back to you.


All contact information is available here → How to Contact Optus


Tech Support are available 24/7 on 131344 or via Live Chat.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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