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New Contributor Sambo75
New Contributor

NBN connection

I have been through the NBN saga and have had issues connecting the new modem.

The Internet "light" on the modem flashes white for around a minute and then lapses to red.

I have tried a few different configuration of wires etc but no luck.

Any tips so I don't have to waste another 4 hours waiting for a technician?

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3 Replies
Moderator Aron_YC
Moderator

Re: NBN connection

Hey @Sambo75

Can you please send us a message on either Facebook or Twitter with your account number or username? We can then run some checks on your connection as usually if the internet light is not lit, or is red, it's indicative of an issue. 

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New Contributor Sambo75
New Contributor

Re: NBN connection

I had joined the dots between the red light and the inability to connect to NBN.

I am sure you can look into the details of my login to this message service and make contact with me?

That would be good customer service.

Thanks

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Moderator Aron_YC
Moderator

Re: NBN connection

This is a public forum, we cannot look into your connection here. If you'd like us to assist you'll need to message us on one of the above platforms or by speaking with our support teams online.

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