Accepted Solution

NBN connection to new address


Can anybody suggest me how to deal with pathetic service of Optus NBN?
I raised a request 30 days ago to move my connection to new address and still I am mucking around with them. My new address is already having NBN installed, it is just moving my connection from old to new address.

I must say a poor customer service. Why don't you outsource the support if you can't employ people? 60 minute wait, hahhhh!

Re: NBN connection to new address

[ Edited ]

*moderated* regents park nsw 2143


Re: NBN connection to new address


This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 

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