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Occasional Contributor
Occasional Contributor

NBN connection service

On the 30march 2020 I had a technician booked in to install my NBN on my property
The technician didn’t turn up. He didn’t call or send a text after this I then called Optus about it. I told them my issue and they said you will be expecting a call back from Optus or NBN it’s has now past 2 days which I didn’t receive info or a call back I just wanna know what’s going on when will this be sorted
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1 Reply

Re: NBN connection service

Hello @Mconstand

Sorry that you didn't get a callback!

I'd really recommend getting in touch with our team on Messenger so we can take a look. 


Please note, our Messaging team are currently experiencing delays 

Ask to speak to a human, then leave your full name and the information about the issue in the messenger window


It's best to complete some basic troubleshooting before getting in touch with them:


-Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged

-Try alternate cabling if available, and/or replace damaged cabling.


Other troubleshooting should also be done following This Article


Stay Safe

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