Hello @Mconstand
Sorry that you didn't get a callback!
I'd really recommend getting in touch with our team on Messenger so we can take a look.
Please note, our Messaging team are currently experiencing delays
Ask to speak to a human, then leave your full name and the information about the issue in the messenger window
It's best to complete some basic troubleshooting before getting in touch with them:
-Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged
-Try alternate cabling if available, and/or replace damaged cabling.
Other troubleshooting should also be done following This Article
Stay Safe
