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Occasional Contributor
Occasional Contributor

NBN connection keeps dropping out.

How do i solve this issue if i couldn't get a hold with optus technical team.

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Honoured Contributor
Honoured Contributor

Re: NBN connection keeps dropping out.

What NBN technology do you have? FTTN? How often and long are the dropouts?
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New Contributor
New Contributor

Re: NBN connection keeps dropping out.

My landline NBN , Phone is dropping out a lot of times.
Can someone look in to it please asap??
Also ill be needing help though this pandemic COV-19 thanks.
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Occasional Contributor
Occasional Contributor

Re: NBN connection keeps dropping out.

Not sure what u mean by FTTN but the internet dropout really often
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Honoured Contributor
Honoured Contributor

Re: NBN connection keeps dropping out.

Check your tech type here:

https://www.nbnco.com.au/connect-home-or-business/check-your-address

FTTN, FTTP, HFC, FTTC, etc. Its important to know in any conversation about the NBN.

How are your speeds?
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Occasional Contributor
Occasional Contributor

Re: NBN connection keeps dropping out.

Its FTTN. the average download speed is around 2MBps
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Honoured Contributor
Honoured Contributor

Re: NBN connection keeps dropping out.

Ok, So something is seriously wrong with your connection. That's actually good news as its so bad that the NBNCo have to do something about it. FTTN is unfortunately the worst NBN Technology type and often has issues with line speed and dropouts.

At this stage you need to contact Optus. Run through some diagnostics with them (they should be able to confirm you are on the NBN50 pack and also tell you the max speed your line is rated at. If they can't improve the speed then they will arrange the NBNCo to come out and check the line locally.

How is the copper phone line leading into the house? All in good condition? No branches off to other outlet points?
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