Solved! Solved: Go to Solution.
Hi @Jules76, sorry to hear about your ongoing NBN connection issue and the run around. If you have received a new modem and the issue still continues then seems like a fault. Have you hear back from your case manager?
Since this is a public forum we can`t access customers account details here. I would recommend to contact us via Social media if you have an account by sending a → private message to Optus on Facebook or a → direct message on Twitter with the details for further assistance.