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NBN bundle billing query

Hi There, Can anybody please tell me why ...

I have signed up on an $80 plan for NBN home phone bundle

My first month bill was $175.96

My next month bill is $97.17

thanks

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Honoured Contributor
Honoured Contributor

Re: NBN bundle billing query

What does your bill say? There should be a number of line items explaining the breakdown.

 

FWIW Optus usually charge first and last months bill upfront. The rest may be credits not being applied to your account for various options in the plan. Should show on the bill - you can access it as a PDF on MYACCOUNT)

 

Regards

 

Peter Gillespie

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Re: NBN bundle billing query

Hi Peter, thank you for responding.

I assumed that the first bill might be first and last.

I don't understand the second bill.

 

there are 2 line items

1. My home phone on $80 plan - charge $72.72

2. Broadband on $80 plan - charge $13.62

There appears to be a charge here for Yes TV which I am not using, but regardless

the whole package I signed up for was $80

so the bill should be

80.00

GST 8.00

$2 for being non direct debit

 

Total $90

 

 

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Honoured Contributor
Honoured Contributor

Re: NBN bundle billing query

Scroll down a bit in the bill. Optus usually list all charges (like for the Fetch box) and then apply a credit further down.

 

I assume this is a brand new plan and not an upgrade from another plan?

 

Regards

 

Peter Gillespie

 

PS Optus bills are listed without GST until the end. So your bill should look (roughly) something like

 

Broadband Plan -$72

Fetch TV Monthly -$13

Direct Debit -$1.92

Entertainment Credit $13

--------------

Total $73.92

+ GST $8.08

--------------

Payable: $82

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Re: NBN bundle billing query

Hi Peter,

The bill is as follows

 

Non Direct Debit fee $2 (ex GST)

Optus phone on $80 plan  $72.72 (ex GST)

Broadband on $80 plan  $13.62 (ex GST)

breakdown as follows: Oputs sport 1 x $13.63 ($13.63 credited back)

YesTV Connect STB x 2 @ $13.63 (1 x $13.63 credited back)

 

+GST $8.83

 

I do not understand why my total bundle does not come in at $80 + $2 + GST

 

regards

 

Jacqui

 

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Re: NBN bundle billing query

Hi @Sunnyplace, it might be difficult for Peter to confirm definitively what all the charges relate to, if you're still unsure or need further clarification, you can chat with our Live Crew for a hand 🙂 


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Honoured Contributor
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Re: NBN bundle billing query

@Trisis being polite. Definitely best spot is LIVECHAT where your actual bill can be looked at properly.

 

Thought I'd mentioned that (bit under the weather today)

 

Regards

 

Peter Gillespie

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Crowd Champion
Crowd Champion

Re: NBN bundle billing query

@petergdownloadRest up.

 

from above, yes tv x 2 but only credit 1. Are you subscribed to extra packs? Best to get each line of your invoice clarify on live chat. 


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