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New Contributor
New Contributor

NBN appointment

Hi, NBN appointment was scheduled today 27th March 2020 at my place between 1pm-5pm

Noone turned up and my Optus account shown that NBN appointment was completed!

I am confused. Kindly advise. Thank you



T Chau

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Retired Employee
Retired Employee

Re: NBN appointment

Sorry for delay here. 

I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity (no access to the internet) 
  • No Mobile connectivity (can't make or receive  calls) 

They can check the current status of your activation. 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:

 Our main priority right now is to ensure that all of our customers have a working service. 

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