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colmb83
New Contributor
New Contributor

NBN and modem

I got nbn hooked up an hour ago and now my internet doesn't work. Do I need a new modem, I never received a new modem.

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: NBN and modem

You need an Optus supplied modem, and your connection will not be activated until you receive an SMS/email from Optus stating that it has been activated.

Contact Optus directly about the modem, not in this public forum.