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NBNRenovations
New Contributor
New Contributor

NBN and House Renovation

Hi

Luckily I am renovation my House.

I have NBN via optus ...duh..

I am currently not living at the premises as it is a work site.

There is not power water or gas avaliable at the site.

You can imagine paying for a broadband connection is redundant.

1. Can I pause or suspend my account ?

What are the steps available to me .............

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petergdownload
Honoured Contributor
Honoured Contributor

Re: NBN and House Renovation

You can shift it to where you are living now?

NBN plans are all month to month so you can also just cancel it. You will owe any outstanding amount for the new 4G BackUp modem if you have one ($240 - ($7 x months owned))
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NBNRenovations
New Contributor
New Contributor

Re: NBN and House Renovation

Thanks for the quick reply @petergdownload
I don't want to cancel just pause or suspend.
I already have NBN at the new premises.
Surely this is not a new use case for a telco.
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petergdownload
Honoured Contributor
Honoured Contributor

Re: NBN and House Renovation

Not new but Optus don't usually do 'pause' if you are moving to another house with NBN availability. One option would be to just transfer your existing Optus NBN across to the new premise. Do you have any cancellation fees on you other NBN plan? How are you with?

Do you have a 4G modem? if you do then worst case its about a $200 break fee (buying the modem).

But otherwise do just contact Opptus (facebook or twitter) and ask if you can suspend due to a renovation. They might say yes.

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